01 Compliance and review
We comply with applicable privacy laws and guidelines and review this policy as appropriate.
Privacy Policy
Personal Information Protection Policy
EXDREAM Inc. establishes and maintains the following policy to protect personal information.02 Collection
We collect personal information through lawful and fair means only to the extent necessary for inquiries, contracts, research and development, events, recruiting, and other business activities.
03 Management
We take appropriate organizational and technical measures to keep personal information accurate and prevent unauthorized access, loss, damage, alteration, or leakage.
04 Purposes of use
Information is used for responding to inquiries; considering and performing contracts, joint research, and events; providing service information; AI development, research, and consulting; quality improvement; recruiting; security; and legal compliance.
05 Third-party disclosure
We do not disclose information to third parties except with consent, when necessary through supervised service providers, or when required by law.
06 Service providers
When processing is outsourced within the scope necessary to achieve a purpose, we appropriately supervise the provider.
07 Data collection and creation
For research and development and training and evaluation dataset creation, we handle data supplied or entrusted by clients, data collected at agreed sites, and external data that may lawfully be used.
Depending on the project, this may include images, video, audio, sensor readings, task and operation logs, and documents.
We check the source’s authority, usage conditions, and relevant rights.
Where personal information is involved, we notify individuals of or publish the purposes of use and obtain consent or complete other procedures required by law.
Publicly available information that qualifies as personal information is also handled under this policy.
08 Training and evaluation data purposes
Within the specified purposes of use and contractual scope, we use collected data for organizing, selecting, correcting, labeling (annotation), processing and synthesizing data; creating training and evaluation datasets; training and tuning AI models; simulating robots and humanoids; assessing performance and safety; and implementing and improving systems.
Before using personal information beyond its original purposes, we obtain the individual’s consent unless otherwise permitted by law.
09 Client-provided data
We handle data supplied or entrusted by clients only as necessary for the relevant work, in accordance with the contract and the client’s instructions.
Without the client’s explicit agreement, we do not reuse it to train our general-purpose AI models, develop our own products, or carry out work for other clients.
Even where the client agrees, we separately check any consent from individuals or other procedures required by law for personal information.
The permitted use and disclosure of datasets and deliverables, and ownership of related rights, are defined in individual contracts.
10 Data minimization and safeguards
We limit collection and use to data needed for the work.
Where data contains names, faces, voices, identifiers, or other information that can identify individuals, we apply safeguards such as removal or masking as appropriate to the purpose.
Data that can still identify an individual after processing continues to be treated as personal information.
We apply appropriate security measures, including access controls that restrict access to source data and created datasets to personnel who need it for their work.
11 External services and subcontractors
When using external services or subcontractors for storage, processing, annotation, AI model training, or evaluation, we limit processing to the contractual scope and purposes of use.
We review usage terms, confidentiality, security, and retention and deletion conditions, and provide appropriate supervision.
Before submitting data to external AI services, we confirm that the provider will not use it for its own model training or other secondary purposes.
Where personal data is provided to a third party in a foreign country, we take the measures required by applicable law, including providing information to individuals and obtaining consent where required.
12 Cookies and tracking
Cookies may be used for authentication, convenience, analytics, and improvement.
They may be blocked in browser settings, although some features may then be unavailable.
13 Retention
Information is retained only as long as necessary and is deleted or anonymized within a reasonable period unless retention is required by law.
Entrusted source data, created datasets, and their copies are returned or deleted in accordance with the individual contract.
14 Access and correction
Requests for access, correction, deletion, suspension of use, or suspension of third-party provision are handled in accordance with law after identity verification.
15 Contact
EXDREAM Inc. / Kojimachi Intelligent Building B-1, 3-5-4 Kojimachi, Chiyoda-ku, Tokyo 102-0083, Japan
Inquiry form
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